Contact AxosCast IPTV
Receive AxosCast IPTV Help with installation, billing, or channel needs. Our supportive team is on call 24/7 via WhatsApp or send an email.
WhatsApp Support
The most efficient way to get in touch. For prompt answers, message us on WhatsApp.
Chat on WhatsAppLive Chat
Like chatting? Utilize the chat feature when online. If unavailable, email instead.
Start a RequestHelp & Guides
Check Installation for device configuration instructions and problem-solving advice.
View InstallationGet in touch
General Inquiry
Concerns regarding setup, account, or service? Send a message.
Sales & Billing Assistance
Obtain recommendations, administer packages, or resolve transaction queries.
How Can We Help You?
Choose a section for customized help and rapid access.
Setup & Installation
Detailed instructions for Smart TVs, Firesticks, Android, iOS, MAG devices, and others.
Billing & Payments
Issues regarding invoices, payment receipts, or transactions? Our payment processing is securely handled by Stripe.
Technical Issues
Need help with buffering, electronic program guides, or app functionality? Our team will help improve your setup.
Channel Requests
Looking for certain channels or location-based content? Contact us and we'll check what's available.
Account & Activation
Your credentials or activation email haven't arrived? We'll authenticate and dispatch them again without delay.
Apps & Compatibility
Receive personalized suggestions for optimal IPTV apps and configurations for your device.
Frequently Asked Questions
Quick responses to typical inquiries concerning customer support, installation, invoices, and equipment.
Please specify your hardware, app version, service plan, and brief description of the issue.
Look through your spam/junk mail first. Should it remain missing, contact us via WhatsApp Right away, we'll resend it to you.
Extra connections can be purchased as add-ons. Contact sales for more information when you reach out.
Visit our Installation page to find detailed guides for Firestick and similar devices.
Consult our Refund Policy to check qualifications, timeframes, and submission procedures.
Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.
Ensure you have a 30+ Mbps connection, utilize 5GHz Wi-Fi/Ethernet, activate hardware acceleration, expand buffer size, and shut down other downloads/streams.
For playlist and EPG updates, utilize the refresh or reload function in your app configuration. Should problems arise, remove then re-add your M3U and EPG sources.
Stripe handles payments from all major card providers.
Absolutely. Renewal settings can be adjusted in your account dashboard, or you may reach out to our support team for help.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly