Privacy Policy

AxosCast IPTV warmly welcomes you. We are dedicated to ensuring the protection of your personal information and upholding your privacy rights. For any questions or concerns about our policy or practices, please let us know. contact us via WhatsApp.

1. Data We Collect

We collect personal details that you willingly provide when signing up for our IPTV service, showing interest in our products and services, or contacting us for any reason.

The following details are included in the personal information we gather:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The collected or received information is used as follows:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

The processing of your data relies on these authorized grounds:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only as long as needed for the stated purposes in this policy, except when legal obligations (like tax, accounting, or other regulatory requirements) demand extended storage.

5. Cookies & Tracking Technologies

Cookies and related tracking tools could be used to gather or retain data. These are mainly functional cookies required for accurate website and user portal operation. We abstain from using invasive tracking cookies for promotional purposes.

6. Third-Party Services

Your data may be shared with external vendors, service providers, or agents who carry out tasks for us or on our behalf and need access to that information to perform their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

We have established suitable technical and organizational safeguards to ensure the security of any personal information we handle. Nonetheless, keep in mind that we cannot assure the internet’s complete security.

8. Your Data Protection Rights

Based on your location, you might be entitled to the following rights concerning your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To exercise these rights, kindly contact us via WhatsApp.

9. Children’s Privacy

Our platform is designed exclusively for individuals aged 18 and above. We make no deliberate efforts to gather personal data from minors under 18.

10. Contact Us

For any questions or comments about this policy, please contact us via WhatsApp.